Shanghai： If the ＂community group purchase＂ is found to be illegal, it will be dealt with severely and severely.

　　On April 13th, the Information Office of Shanghai Municipal People’s Government held a press conference on epidemic prevention and control.　　

　　A reporter asked: We have noticed that the market supervision department has issued a reminder letter on the price behavior of "community group buying". How will we supervise the problems such as price gouging, short weight and lack of food quality?

　　Peng Wenhao, deputy director of Shanghai Municipal Market Supervision Bureau, said that since the epidemic prevention and control, "community group buying" has become the main way to ensure the supply of citizens’ living materials during the closure period, which has played an important role in ensuring people’s livelihood and alleviating the problem of "difficulty in buying food". We support community group buying carried out according to law.

　　In order to further standardize the price behavior of "community group buying", recently, the Municipal Market Supervision Bureau has formulated and issued the Prompt Letter on Regulating the Price Behavior of "community group buying" during the epidemic prevention and control period, reminding relevant organizers and operators that they should provide consumers with goods with reasonable prices according to their operating costs and not disturb the market price order; Should be clearly marked in accordance with the provisions, publicity of commodity name, quantity, specifications and prices and other information; We should optimize the organization and management, provide good after-sales service for consumers, and earnestly safeguard consumers’ rights and interests.

　　Taking this opportunity, it is suggested that consumers should pay attention to the choice of goods provided by regular suppliers when buying a group. Focus on the following three aspects: including whether the specific information of group purchase goods is clearly marked; Whether there is a clear way to deal with problems such as missing and wrong sending; Whether to provide contacts and contact information, etc. At the same time, attention should be paid to keeping records of group purchases and screen shots of communication with relevant operators, so as to serve as relevant evidence when defending rights and facilitate subsequent verification and disposal by market supervision departments.

　　In view of the objective reasons in community group buying, such as the adjustment and delayed delivery of package goods, we also remind the operators to inform consumers of the relevant situation in a timely and comprehensive manner and properly handle the legitimate and reasonable demands of consumers such as refunds.

　　In the next step, the market supervision department will continue to strengthen the supervision and enforcement of operators’ price behavior. In particular, we will investigate and deal with individual price violations such as price gouging and hoarding in the name of group buying.

　　If citizens find suspected violations of consumer rights, please call 12315 or 12345 to report, and the market supervision department will conduct an investigation in time. To verify the existence of illegal acts, from quick to strict and severely dealt with.