Barbershops, restaurants and supermarkets in various places resumed normal business in an orderly manner.

　　Figure 1: Wang Junyi (back) is cutting hair for customers.

　　Our reporter Wang Danshe

　　Figure ②: Xie Yi is disinfecting in the store.

　　Our reporter Dou Yuyang photo

　　Fig. 3: Luo Gome (right) is checking the quality of vegetables on that day.

　　Our reporter Jia Fengfeng photo

　　If you open the column,

　　During the epidemic, all localities made every effort to ensure the uninterrupted provision of basic livelihood services. The service industry closely related to people’s lives will resume normal business in an orderly manner and provide thoughtful services to customers on the premise of ensuring safety. Strengthen the bottom-up protection for people in need, strengthen visits to low-income households, and grant living allowances to disabled people. Coordinate the medical treatment of patients with other diseases, ensure that doctors are on duty 24 hours a day in the emergency department, make appointments and other ways to facilitate patients with chronic diseases to get medicines, and do a good job in various services to facilitate ordinary patients to seek medical treatment … … This edition will launch a series of reports on "People’s Livelihood Service" from now on, paying attention to the measures to protect people’s livelihood in various places, so please pay attention.

　　Barber shop — —

　　Careful and thoughtful wins praise.

　　"Can we get a haircut here?" A tall guy at the door poked his head in the store, and Wang Junyi warmly greeted him: "Hello! Sure! Please scan the code and take your temperature. " Rainbow Barber Shop, located in the corner of the second floor of a shopping mall in Honggutan New District, Nanchang City, Jiangxi Province, has been back to work for more than a month since February 20th.

　　Two managers of Rainbow Barber Shop — — Wang Junyi and Yan Zhihua are newcomers in Yichun City, Jiangxi Province. They went to Shenzhen to work hard in 2008, and returned to Nanchang at the end of last year to start a business. They jointly opened a barber shop. After only three months of business, they encountered an epidemic.

　　"We are the first batch of barbershops that closed at the latest and opened at the earliest." Sitting at home, Wang Junyi is not relaxed at all: not to mention the rent of 16 thousand a month, just after the fifteenth day of the first month, old customers are asking, "When can the barber shop open?"

　　Seeing the announcement from the Honggutan epidemic prevention headquarters, Wang Junyi began to take action. 30 packs of masks, 10 bottles of disinfectant, 4 boxes of eye masks and 1 temperature measuring gun … … It took more than 1000 yuan to prepare epidemic prevention materials, and at the same time, all six employees were given certificates of returning to work. The approval process for applying for returning to work is very fast: the materials are uploaded to the website, and the mailbox receives the qualified notice and can open the door for business.

　　Customers should register with their real names, take their temperature and disinfect their hands when they enter the door. Disinfect at least twice a day in the shop. "Many customers come to ask for a haircut, and we can be busy from 10 am to 8: 00 pm." In this way, the store received more than 20 guests every day in the first week of opening, reaching the previous normal level.

　　"Safety and health are the first!" Wang Junyi said. Although customers wear masks when they have a haircut, their awareness of protection will still be relaxed. "Wearing a mask can’t see the face clearly, and some guests will unconsciously want to reach out and take it off." In this regard, Wang Junyi told the shop assistants that he must communicate with customers patiently, so please take precautions first.

　　The thoughtful service has won the praise of customers. "Little brother reminded me to wear a mask and cut it carefully." "I know that there is disinfection when I smell the smell in the store, and I feel quite at ease." Looking at customers’ comments on the Internet, Wang Junyi was full of energy: "We will resume normal business hours soon, from 10 am to 10 pm." Not long ago, the mall also issued a notice that it would reduce the rent for half a month. "Do a good job of protection, trust us and keep your whole beautiful hairstyle!" Wang Junyi said.

　　Restaurants — —

　　Smart food delivery is more assured.

　　"I wish you a pleasant meal. If you need other services, please contact the staff." Walking into the swimming pool store of Xinbailu Restaurant in Xiacheng District, Hangzhou, Zhejiang Province, the intelligent food delivery robot "Little Peanut" is busy delivering food. Xie Yi, the person in charge of the store, told the reporter that the introduction of the food delivery robot at the beginning of last year was originally only an auxiliary food delivery, but I didn’t expect it to be of great use during the epidemic. The novel way of food delivery also attracted the attention of Zonghan, a restaurant customer. She told reporters: "It’s safer to be served by a robot for the first time."

　　Located in the Wulin business district of Hangzhou, this store has always been very popular. "Before the epidemic, people had to queue up for meals at peak hours like Saturday noon," Xie Yi said. Now, looking around the store, only a few tables of customers were arranged to eat at different tables.

　　"At the beginning of the epidemic, the store not only faced the problem that the restaurant could not operate, but also faced the problems of rising food prices and inconvenient procurement." Xie Yi told reporters, "After discussion, we decided to actively expand the food delivery service." Using the available ingredients, the store carefully matched three nutritional and balanced work packages, and actively contacted the CDC and other epidemic prevention units to provide food delivery services. "Our original intention is very simple, that is, we hope that front-line anti-epidemic workers can eat well, and the price is basically guaranteed. Although we earn less than before, everyone is very motivated." Xie Yi said that as enterprises resume work and production one after another, stores actively connect with neighboring enterprises. He roughly estimated that more than 500 work packages like this can be sent out every day.

　　After the take-out platform was restored on February 14th, the store reached cooperation with many well-known take-out platforms through street matchmaking, and launched the "cloud delivery" service to realize one-hour food delivery within the coverage of the store, so as to ensure that it would not be closed during the epidemic. "Nowadays, the daily take-away orders have rapidly increased from 100 to 800, basically returning to the previous level." Xie Yi said.

　　With the increasing orders, how to ensure timely supply and how to ensure food safety? Xie Yi said: "Now the workload of canteen food is less, and more manpower is concentrated on online orders. Employees must hold health codes ‘ Green code ’ On duty, take body temperature three times a day. Not only that, the store is also disinfected three times a day in the morning, evening and evening. "

　　After that, he pointed to a big screen in the store, which showed the work of the kitchen in real time. Xie Yi told reporters that the bright kitchen of Ming Kitchen has also been moved to the "cloud" and can be viewed at any time through the "Public Food Safety" platform in Hangzhou. "The catering production process is visualized, and the public can supervise it in real time, which also requires us to pay more attention to standardized operation." While speaking, it happened that a takeaway brother came to pick up the meal. I saw Xie Yi skillfully put a seal on the takeaway, measured the temperature of the takeaway brother, and put the "rest assured card" filled with health information such as the chef’s temperature into the takeaway bag.

　　At present, the normal operation of the store has gradually resumed, and Xie Yi is also full of confidence in the future. "During this time, the staff of the Xiacheng District Market Supervision Bureau often come to the door to provide docking services, and the landlord has also exempted the rent for two months." He laughed. "There are so many policies to benefit enterprises, just like eating one ‘ Reassuring pills ’ What we have to do is to ensure food safety and the quality of dishes, so that the public can feel at ease. "

　　Fresh supermarket — —

　　Sufficient goods and busy distribution.

　　There are plenty of rice and flour oil shelves, green leafy vegetables are neatly packed, and meat is well managed … … Luo Gome was relieved after walking around several stores. As the head of Ningshi Xinxinle Supermarket in Xining, Qinghai, he is very busy at this time.

　　Luo Gome said that on the second day of the New Year’s Day, there was a peak sales volume in supermarkets. Whatever you say, you should also protect the needs of customers, coordinate manpower and material resources, and ensure the smooth supply of goods … … Ningshi Xinxinle Supermarket responded quickly.

　　The whole supermarket has started a high-load operation state: the finance department has opened up a green payment channel to meet the purchasing needs of people’s livelihood and disinfection products; Under the premise of ensuring the quality, the fresh food department will increase the purchase quantity of vegetables and fruits, and ensure that there is no closing, no price increase, sufficient supply and quality assurance … … More than 40 stores have gradually restored their normal merchandise display.

　　"At the beginning of the epidemic, we organized 45 tons of flour, 60 tons of rice, 50 tons of edible oil, 169 boxes of dried noodles and 1430 boxes of instant noodles to be put on the market, and distributed 18 tons of 143 varieties to urban areas and counties every day; At the same time, do a good job in epidemic prevention in the store, and carry out temperature measurement and hand disinfection for every customer who arrives at the store to ensure the safety of employees and consumers. " Luo Gome told reporters.

　　During the epidemic, many people in Xining received goods from Ningshi Xinxinle Supermarket free of delivery fee at home. It turns out that in order to ensure the supply of daily necessities in the market, supermarkets innovate distribution channels, implement online order payment and offline contactless distribution. Some stores are delivered to the door by medical staff of Red Cross Hospital of Qinghai Province, elderly people who are inconvenient to travel, and consumers who are isolated at home due to the epidemic, and cheer them up with fresh ingredients.

　　"The supermarket service is really great!" "I didn’t expect the delivery service to be so fast." … … Looking at the message in the "Customer WeChat Group", Luo Gome smiled and bent his eyes. "In particular, customers said that they should understand, support and tolerate our work. This kind of touch makes us feel that it is worthwhile to make more efforts. "

　　"Next, we will actively expand online sales channels, combine with offline sales, and stand closest to consumers to make services more intimate." Speaking of the future, Luo Gome is full of confidence.