Solution of hospital AI intelligent follow-up management system
Intelligent follow-up based on multiple channels covers outpatient follow-up, discharge follow-up, physical examination follow-up, health education, nursing education, postoperative care, medication reminder, abnormal monitoring, specialist follow-up, chronic disease management, satisfaction survey, complaint management, report analysis, etc.
Kangce’s hospital follow-up management system based on AI artificial intelligence, relying on the powerful human-computer interaction engine of "Bodhi AI Brain", combined with the pain points and needs of current hospital follow-up, built an intelligent three-dimensional follow-up system with discharge follow-up, specialist follow-up, satisfaction survey, whole course management and chronic disease management as the main body. Intelligent follow-up consists of a patient file center, a specialized disease data center, an intelligent patient screening engine, an intelligent follow-up planning engine, an intelligent follow-up exception handling engine and a million-level medical knowledge map. The system can achieve uninterrupted and full coverage follow-up every day, and can complete 500-800 follow-up work in one day, and the workload can be five times that of manual work every year, which greatly improves the follow-up efficiency.
1. According to the policy requirements, the National Health and Wellness Committee issued the Standard System for Grading Evaluation of Hospital Smart Services (Trial), which divided the hospital "smart services" into 0 to 5 levels. With the increase of medical care consumption expenditure of urban and rural residents, people have more demand for higher quality medical services, and they also call for "smart services" for patients. The "smart patient" function module covers all aspects of patients before, during and after diagnosis.
2. Policy needs, the National Health and Wellness Commission and the State Administration of Traditional Chinese Medicine issued the Theme Activity Plan for Improving Medical Experience (2023-2025), requiring medical institutions across the country to implement new development concepts, improve the comfort, intelligence and digitalization of medical services as a whole, and promote the formation of a modern Chinese medical service model with more scientific processes, more continuous models, more efficient services, more comfortable environment and more considerate attitude.
3, improve the work efficiency, through the system can screen follow-up patients, reduce the meaningless follow-up work of follow-up personnel, reduce the number of follow-up personnel, and reduce the labor cost of follow-up work;
4, improve the hospital follow-up rate, through the system to screen out important follow-up patients, can provide hospital follow-up rate.
5. Improve patients’ satisfaction and greatly ease disputes between doctors and patients; Increase the evaluation channels of patients in hospital, so that hospitals can really find problems and solve them;
6. Provide strong information support for the demonstration project of high-quality nursing service, three good and one satisfaction activities and hospital grade evaluation; Maintain key patients and increase the rate of hospital visits;
7. Increase the hospital’s income and economic value. In the final analysis, intelligent follow-up is still a service platform with serious medical care. It can not only maintain key patients through follow-up, but also increase the rate of hospital patients’ visits through follow-up and review, thus improving the hospital’s income level and generating long-term economic value for the hospital.
8. To improve the ability of scientific research and chronic disease management, we can use the specialist follow-up module of Kangce follow-up system to intervene stroke, coronary heart disease and other diseases, and set up intervention plans and special disease questionnaires. Kangce follow-up system contains as many as 500 disease questionnaire templates that can be directly quoted. The specialist follow-up of chronic diseases not only improves the ability of case tracking and batch investigation, but also greatly improves the service level of clinical scientific research and medical management in hospitals.
The AI intelligent follow-up management system of Kangce Hospital is an intelligent follow-up system based on artificial intelligence (AI) technology in China, which helps hospitals and discharged patients realize the functions of online follow-up, chronic disease management, health education, intelligent follow-up, management monitoring, etc. On the one hand, it can reduce the face-to-face contact between doctors and patients, and greatly reduce the work pressure and intensity of medical staff. It can not only effectively monitor and manage the discharged patients, but also push the follow-up reminder, medication reminder and questionnaire submission for patients through the hospital service number. The follow-up assistant of →“AI doctor regularly collects patient information (symptom changes, drugs taken, exercise, blood pressure and blood sugar, etc.) online intelligently according to the agreed follow-up path process, and the attending doctor in the hospital will receive these information at the first time, so that the patient’s physical condition can be monitored at any time, and the patient with abnormal indicators can also be reminded and scheduled for review at the first time.
1. Through the follow-up system, we can select specialized patients and realize targeted personalized follow-up.
In the initial follow-up of discharged patients in the inpatient service center, manual dialing and AI doctor’s assistant are used for discharge follow-up. There are five telephones and five computers, and six staff members are responsible for the follow-up of discharged patients in the hospital. According to the discharge doctor’s advice information in the discharge summary of the patient’s medical record, the patient’s condition, medication, diet, self-care ability, rehabilitation exercise, time of coming to the hospital for review, time of making an appointment for the next follow-up, patient satisfaction and opinions or suggestions were visited.
Through the AI follow-up system, the follow-up rules can be customized, and the follow-up date and period can be set according to the requirements of the follow-up frequency of patients in various departments. Screening patients according to diseases, operations and drugs, and designing specialized forms.
2. Multi-channel contact, multi-directional contact with patients
After screening by the follow-up system, the follow-up form can be sent in full coverage through WeChat and SMS, and targeted telephone call back for follow-up according to the feedback of the form can greatly improve the follow-up efficiency and reduce meaningless and formalistic follow-up work. We can focus on contacting patients who need a follow-up visit and tell them that they need to go to the hospital for a follow-up visit to improve the follow-up rate.
3. In the form of discharge follow-up, the function of abnormality analysis and reminder is set to provide patients with more clear abnormal state reminder, intelligent abnormality analysis and reminder, and the abnormal condition value is set through the system. When the information filled in by patients in the follow-up form meets the abnormal conditions, a specialist consultation channel is set to give timely treatment opinions. For the collection of abnormal information, the system will collect the information of patients with abnormal follow-up forms and summarize it to the center. The follow-up staff will focus on telephone follow-up of patients with abnormal information, remind patients to pay attention, and if necessary, go to the hospital to see a doctor, so as to improve the follow-up rate of the hospital.
4. The follow-up system is connected with the Internet hospital system to realize seamless connection between online and offline.
The data of the follow-up system is connected with the Internet hospital WeChat platform, and the operation interface is unified in the WeChat WeChat official account or service number interface. After follow-up, if the patient needs a follow-up visit or reexamination, he can provide convenient and fast medical service for the patient through the functions of appointment registration, appointment examination and medication consultation.
1. Patient information management:
Including patient basic information, medical records, follow-up records, etc. Doctors can input, edit, query and export patient information through the system.
2. Follow-up plan management:
The system supports doctors to set up follow-up plans and automatically send follow-up reminder messages or phone calls to patients to remind them to follow up on time.
3. Follow-up questionnaire design:
The system provides a wealth of questionnaire templates and custom questionnaire design functions, and doctors can choose the appropriate questionnaire according to the patient’s situation, and modify and customize the questionnaire content.
4. Follow-up data analysis:
The system supports the statistics and analysis of the follow-up data, and doctors can understand the patient’s condition and treatment effect through data analysis, so as to provide reference for the next treatment.
5. Chronic disease management:
For patients with chronic diseases such as hypertension and heart disease, personalized health management and customized treatment scheme are realized through intelligent data analysis and remote monitoring.
6. Health assessment:
Through a number of professional health assessment indicators, the user’s health status is evaluated comprehensively, and corresponding health intervention suggestions and management schemes are provided.
7. Health education:
Provide rich health knowledge and popular science information to help users better understand their health status and master health management skills, thus improving their quality of life and health level.
8. Intelligent early warning:
Through intelligent data analysis and algorithm model, potential health risks can be found and warned in time, and corresponding prevention and management suggestions can be provided.
9. Medical aid decision-making:
Based on big data and artificial intelligence technology, it provides accurate medical assistant decision support for doctors and helps doctors to better formulate treatment plans and diagnosis results.
Generally speaking, the intelligent follow-up system of Kangce Hospital is a fully functional, simple, intelligent and efficient health management platform, which can provide comprehensive health management services and medical support for patients and help them achieve a better healthy life.
1. Taizhou First People’s Hospital
The First People’s Hospital of Taizhou City, Zhejiang Province (Huangyan Hospital affiliated to Wenzhou Medical University) was founded in 1940. After decades of efforts, the hospital has continued to grow and develop. Adhering to the tenet of "patient-centered and quality-centered", it has developed into a comprehensive national first-class hospital integrating medical treatment, prevention, teaching and scientific research, and the first batch of Internet hospitals in Taizhou. Honor: Huangyan Hospital affiliated to Wenzhou Medical University; Huangyan Clinical College of Zhejiang Medical College; Affiliated Hospital of Taizhou University School of Medicine; Taizhou pre-hospital first aid training base; Taiwan Province MacKay Memorial Hospital Friendship Hospital; Zhejiang Provincial People’s Hospital Cooperative Hospital; Children’s Hospital Affiliated to Zhejiang University School of Medicine Cooperative Hospital; Sister hospital of Hangzhou First People’s Hospital.
Kangce Smart Medical Follow-up Management System helps the hospital to complete satisfaction survey and first-level follow-up to realize centralized follow-up and multi-style follow-up-the work efficiency of follow-up personnel such as SMS, QR code and telephone is improved by 50.5%, and the follow-up of outpatient/discharge specialties such as neurology, stroke and cancer pain is specialized.
2. Changshu Chinese Medicine Hospital affiliated to Nanjing University of Chinese and Western Medicine
Changshu Hospital of Traditional Chinese Medicine affiliated to Nanjing University of Chinese and Western Medicine was founded in 1958, merged with Changshu Maternal and Child Health Hospital in 2003, and moved to No.6, huanghe road, Changshu. In 2016, according to the requirements of the municipal party committee and municipal government to build an "exquisite city", the hospital innovatively put forward the goal of building an "exquisite hospital" with "exquisite environment, sincere service and fine management", closely focusing on the four characteristics of "traditional Chinese medicine, maternal and child health care, emergency first aid, diagnosis and treatment of chronic diseases", and continuously improving the service capacity and brand of the hospital through measures such as Airbip star certification, continuous improvement of grade hospitals and further improvement of medical service action plan. . Hong Kong Airbi China county hospitals rank among the top 100 in comprehensive strength ranking.
3. Shanghai Children’s Medical Center affiliated to Shanghai Jiaotong University School of Medicine.
Shanghai Children’s Medical Center affiliated to School of Medicine, Shanghai Jiaotong University (referred to as "Children’s Center" for short) is a third-class first-class children’s specialized hospital which integrates medicine, teaching and research. In January 2017, with the approval of the National Health and Family Planning Commission, it became one of the main construction units of the National Children’s Medical Center.
The hospital was established by the Shanghai Municipal People’s Government and the World Health Foundation in the 1990s, and was officially opened to the public in 1998. The hospital has 31 clinical departments, with 1,500 planned beds and 800 actually opened. In 2010, it became the first children’s specialized hospital in China to pass the certification of JCI International Hospital; In 2018, he won the Shanghai Municipal Government Quality Gold Award. In recent years, the number of national natural science funds ranked first in the national children’s specialist hospitals, and he was selected as one of the top 100 hospitals in China of Nature Publishing Group. He successively won 8 national scientific and technological progress awards with the first unit (or the first cooperative unit) (accounting for more than half of the total number of awards won by children’s hospitals in China).
The first software enterprise specializing in hospital HCRM in China.
Shanghai Shuangruan Enterprise
In 2022, the most influential brand in the field of vertical medical CRM.
Small and medium-sized scientific and technological enterprises in Shanghai in 2023
Shanghai Kangce Software Co., Ltd., headquartered in Shanghai, is a supplier dedicated to providing integrated customer management information solutions for the industry. The company has a multidisciplinary cross-border team integrating "clinical medicine, computer science, AI artificial intelligence technology and commercial services" to provide professional, easy-to-use, safe, full medical service process and digital medical customer management and operation system platform for medical institutions and patients. Kangce’s medical CRM ranks first in the field of medical CRM sub-services for four consecutive years, covering more than 20 sub-medical industries. Kangce Software is the first batch of enterprises in China focusing on the research and development of medical CRM software, an innovator in the digital field of medical health CRM, and an innovative leader in hospital CRM software products, hospital follow-up system solutions and technical services. With applications such as HCRM, intelligent follow-up, health cloud, HCEM, SCRM, AI medical service robot and hospital cloud, it helps medical institutions to establish a patient-centered, data-driven digital intelligence system for operational services, improve patient experience and operational efficiency, and realize the realization of.
Over the years, the company has adhered to the development strategy of vertical medical and health industry. At present, Kangce has served more than 20 sub-sectors of the medical and health industry (covering 3A hospitals, general hospitals, international health city, high-end maternity (children’s) hospitals, reproductive maternity hospitals, eye hospitals, high-end children’s hospitals, tumor hospitals, rehabilitation hospitals, orthopedic hospitals, dermatology hospitals, brain hospitals, Chinese medicine hospitals, high-end medical centers, health management centers, kidney disease hospital, otolaryngology hospitals, tuberculosis hospitals, and high-end physical examinations. In addition, it has established in-depth cooperation with many medical groups, listed medical groups and top 100 hospitals’ competitive medical institutions, helping medical institutions to build a full-scale medical service platform, and grow into a professional solution service provider with outstanding development in the field of vertical medical health CRM in China, such as team size, customer cases and revenue scale. Kangce has helped medical institutions to better reduce costs and increase efficiency in overall management and operation, and become a powerful engine for the high-quality development of medical service system.
Kangce Software has always been committed to providing digital customer management solutions for medical institutions around the world. Kangce Software will continue to implement the business philosophy of achieving customers, pursuing quality, surpassing itself and embracing change, and practice the corporate mission of creating maximum value for medical services through practical actions.
