
Picture ①: Zhou Peng is on the way to delivery. Reporter, photo by Yu Limin, picture ②: Li Xiong is contacting the customer downstairs. Dragon Zaiquan photo ③: Zhao Hongwu is on the way to deliver the food.
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During the epidemic, most people were "staying at home", but the takeaway brother was very busy, delivering food, medicine, food… How to protect their own safety, everyone is also very concerned. The reporter interviewed three takeaway brothers in Shanghai, Chongqing and Yinchuan, and asked them to talk about their protection and work feelings during the epidemic prevention and control period.
Shanghai, delivery brother Zhao Hongwu
Protecting your own safety is also a responsibility to others
"From New Year’s Eve to now, I haven’t rested yet." In Shanghai, Zhao Hongwu, the delivery brother of the online fresh food delivery platform, had a very busy time.
Affected by the epidemic, recently, Shanghai citizens generally stay at home to fight the epidemic. If you want to eat some fresh vegetables, online order delivery to your home has become a popular choice.
"Usually, each of our delivery staff has dozens of orders a day," Zhao Hongwu said. During the busiest time of the festival, there are only 70 or 80 orders. But now, from 7 am to 9 pm, "The dish is to be fresh, and the sooner it is delivered to the customer, the better."
Running on the road every day, Zhao Hongwu and his colleagues have the most direct experience of the changes brought by the epidemic to the city: there are fewer cars and fewer people on the road, and the most coming and going are the electric cars of the delivery staff and couriers. In order to make these electric cars safe to drive, in Shanghai Pudong and other places, the traffic police also set up special traffic safety publicity classes.
"I am very careful, never speeding," Zhao Hongwu said. During this time, he rode on the road, and his sense of responsibility became stronger. "The gifts are all for the citizens to eat, to protect their own safety, and to be responsible to others. For the sake of thousands of families, we are not afraid to rush!"
"At the beginning of the Chinese New Year, it could still be delivered to the customer’s door." Zhao Hongwu said that with the changes in the epidemic situation, some communities gradually adopted closed management, and the dishes could only be delivered to the gate of the community and then notified to the customer to pick them up. "At first, many people were not used to it, and they felt that they had to walk more, and some complained on the phone." But Zhao Hongwu found it understandable, "After all, during the special period, everyone should understand each other."
With the increasingly strict epidemic prevention and control measures in Shanghai, all residential areas in Shanghai are now under closed management, and the delivered dishes are all sent to the gate of the community for temporary storage, and then picked up by the citizens. "Some residential areas have also specially made shelves, and the dishes are arranged neatly." Zhao Hongwu said that not having to send them upstairs has indeed made himself a lot easier, and the number of daily deliveries has also increased. The salary is calculated according to the workload, and the income has also increased a lot. However, he still hopes that the epidemic will pass quickly. "I hope everyone is healthy and safe."
Running outside every day, for the "delivery brothers", the epidemic prevention and control risk is greater than that of people staying at home. Zhao Hongwu admitted that his family members far away in Anhui would also worry about him, and he would video them every night to report safety. "The company has done a good job of protecting us, sending masks and gloves," Zhao Hongwu said. Now the first thing he does when he goes to work at the delivery point every day is to take his temperature, and the warehouse is disinfected every day. The frequency is also very high. Speaking of these, the family is much more at ease.
"Don’t talk about it, I’m going to be busy." On the electric car, carrying fish, meat and vegetables, Zhao Hongwu sent dinner ingredients to several families…
Chongqing, delivery brother Li Xiong
Drug orders are increasing.
"You have a new order!" A familiar voice sounded, and Li Xiong, the takeaway brother, received another order. This is a pharmacy order, and the customer bought anti-inflammatory tablets and loquat paste.
Li Xiong, a food delivery rider in Chongqing’s Dadukou district, has stuck to his post since the epidemic and has not rested during the Spring Festival. Every day, Li Xiong goes to work "fully armed", wearing a mask and helmet, disinfecting food boxes and other tools, and wearing a "no-contact peace of mind delivery" card, which records his temperature and disinfection of food boxes today.
During this time, the site is relatively quiet. On weekdays, there are more than 100 colleagues working, but now there are only about 30 colleagues, many of whom are under home observation. However, Li Xiong’s work is easier because there are fewer orders. The average daily order is about 20, which is only about 60% of the usual. In the past, when he was busy, he had to work overtime until late at night, and now he can get off work at 6 pm. "After 6 o’clock, the mall is basically closed, and we have nothing to do," Li Xiong said.
With fewer orders, the company earns less. However, considering that supermarkets have more orders, the company provides weight subsidies to employees. For example, some customers buy a lot of vegetables and drinks at one time, as long as it exceeds 5 kilograms, employees can receive subsidies by weight.
There are more drug orders than before, and Li Xiong delivers medicine about 1/3 of the time every day. Now pharmacies have stricter management, and online drug orders need to verify and register customer information.
In order to prevent and control the epidemic, during this time, the takeaway platform has quietly developed the "contactless delivery" method. Before the Chinese New Year, his site advocated "contactless delivery" for everyone. Specifically, the courier contacted the customer in advance and hung the goods on the door handle or the front desk to reduce the risk. Now, it is more strict. In Chongqing, the community has been closed, and outsiders are not allowed to enter. The public’s awareness of epidemic prevention is also relatively strong, and they generally do not contact outsiders. "A tacit understanding has been formed, and everyone basically chooses not to meet," Li Xiong said.
The customer for this drug order lives in the Guoruicheng community on Chunhui Road Street. Outside the community, Li Xiong saw a bright red banner – "Wash your hands frequently and disinfect more to keep away from bad viruses." A small loudspeaker played repeatedly, reminding the crowd entering and leaving, "Don’t go out, don’t gather, wear a mask, and be hygienic…" After Li Xiong communicated with the customer by phone, the other party chose to pick up the goods without contact. He put the medicine in the property management office and rushed to the next community non-stop.
Even so, there were occasional customers who "requested to meet". Li Xiong was a little puzzled, thinking that the other party did not trust him. Unexpectedly, an old man gave him two masks in person: "Young man, there are many masks in my house, you should take good protection." Although it was a cloudy day that day, Li Xiong smiled brightly.
Yinchuan, delivery brother Zhou Peng
Rider delivery has protective measures.
The warmer weather in Yinchuan didn’t stay for a few days before another round of cooling. Zhou Peng, a delivery rider, waited for customers to pick up their meals in front of the community. About 5 meters away from him, a large bag of goods was placed. After waiting for less than 10 minutes, the residents of the community who came to pick up the goods took away the shopping bags under Zhou Peng’s gaze, and the volunteers in front of the community disinfected the shopping bags. Zhou Peng also launched an electric car and rushed to the site to deliver the next order.
The "peace of mind card" hanging on Zhou Peng’s takeaway clothes is marked with his name, body temperature and information on whether to disinfect food boxes and other information. Zhou Peng told reporters that the "contactless peace of mind delivery" service avoids face-to-face contact between riders and customers.
During the epidemic, about a dozen orders were delivered every day, and there were obvious differences in the types of delivery. "In the past, customers mainly ordered food takeout online, but now most restaurants are still closed, and customers place more orders for medicines, fruits and vegetables from supermarkets, and some daily necessities." Zhou Peng introduced.
The delivery truck in front of Zhou Peng still has traces left by the spraying of disinfectant on the body. During the epidemic, Zhou Peng’s company formulated a detailed workflow for the delivery staff. "Before the epidemic, our routine work was to disinfect twice in the morning and evening. After the epidemic, our riders arrived at the site at 9 o’clock every day and had to measure their body temperature first. If there is no problem, they will send us masks, two a day. After that, the vehicle will be disinfected, and the food box will be disinfected every time an order is completed. Every time you return to the site after delivering a meal, you have to measure your body temperature. In addition, the company will monitor our wearing of masks through online TV and offline inspections."
The reporter learned that Zhou Peng’s takeaway company has formulated perfect protection measures for the riders. For the risk of infection, the company provides a free protection plan for the riders. From each stage of inspection, suspected, isolation, diagnosis and treatment, the riders will be given corresponding protection subsidies, up to 300,000 yuan. If the rider’s family members seek medical treatment due to COVID-19 infection, they can also receive corresponding subsidies and guarantees, including life care funds, disease condolences, reimbursement of outpatient and emergency medical expenses and a special guarantee of up to 100,000 yuan.
Zhou Peng, a 38-year-old native of Yinchuan, has been working as a takeaway deliveryman for four years. "In the past, when I delivered food, I always hoped that there would be fewer cars and fewer people on the road, so that it would not affect my delivery speed." Now that the streets of Yinchuan are empty, Zhou Peng misses the lively street scenes of the past. "I believe that the epidemic will soon pass, and our lives will be as lively as before," Zhou Peng told reporters in a gust of cold wind!